Term and Conditions

1. About Us

EquiGlow Shop (“we”, “us”, or “our”) is an equestrian retailer operating from:

58 The Moor,
Sheffield,
GB S6R 5ST
Email: [email protected]
Website: www.equiglowshop.com

2. Our Customers

Our products are designed for equestrian enthusiasts who value:

• Premium quality horse accessories and equipment
• Reliable performance gear for both competition and leisure riding
• Specialist products including calming aids, protective boots, and bridle components

By using our website, you confirm you are at least 18 years old or have parental consent to make purchases.

3. Website Use

User Responsibilities:

• Provide accurate and current information when creating an account or placing orders
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with website security or functionality

Intellectual Property:

All content on this website, including text, images, logos, and product designs, is the property of EquiGlow Shop or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express permission.

4. Product Information

Product Descriptions:

We make every effort to ensure product descriptions, images, and specifications are accurate. However, slight variations may occur, and we reserve the right to update product information without notice.

Product Availability:

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either offer a suitable alternative or cancel that part of your order.

Special Categories:

Certain products have specific usage requirements or restrictions:

• Breathing & Calming products: For animal use only. Follow all instructions carefully.
• Protective gear (Boots, Bandages, etc.): Regularly inspect for wear and replace when necessary.
• Fitted items (Bridle Parts, etc.): Ensure proper sizing before purchase.

5. Ordering & Payment

Order Process:

1. Select items and add to your cart
2. Proceed to checkout and enter shipping details
3. Choose payment method and complete purchase
4. Receive order confirmation email

Payment Methods:

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

Order Acceptance:

Your order represents an offer to purchase which we accept when we send the order confirmation. We reserve the right to refuse any order before acceptance.

6. Shipping & Delivery

Processing Time:

Orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options:

Method	Cost	Carrier	Delivery Time	Features
Standard Shipping	£12.95	DHL or FedEx	10-15 business days after dispatch	Tracking & insurance included
Free Shipping	Free (orders over £50)	EMS	15-25 business days after dispatch	Basic tracking included

Shipping Restrictions:

We currently cannot ship to certain Asian countries and remote regions. Delivery times may vary during peak seasons.

Delivery Responsibilities:

Once shipped, risk of loss passes to you. If your package shows signs of damage upon arrival, please refuse delivery or note the damage with the carrier immediately.

7. Returns & Refunds

Our Returns Promise:

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unworn, unused, and with all tags attached.

Non-Returnable Items:

For hygiene and safety reasons, the following cannot be returned unless faulty:

• Bandages & Pads
• Breastplates
• Bridle Parts that have been fitted
• Opened items from Breathing or Calming categories

Return Process:

1. Request Authorization: Email [email protected] with your order number and return details
2. Package & Ship: Once approved, send items with RMA number clearly marked
3. Receive Resolution: Allow 3-5 business days for inspection after we receive your return

Refund Details:

• Refunds are issued to original payment method within 5-10 business days
• Original shipping fees are non-refundable (except for faulty items)
• International customers: customs duties/taxes are non-refundable

8. Damaged or Faulty Items

If your equestrian gear arrives damaged or faulty, contact us immediately with photos of the damage. We’ll arrange a free return and expedited replacement at no cost to you.

9. Liability Limitations

EquiGlow Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or failure to follow instructions
• Events beyond our reasonable control (e.g., natural disasters, strikes)
• Third-party actions (e.g., carrier delays)

Our total liability for any claim related to these terms or your use of the website shall not exceed the purchase price of the products in question.

10. Privacy & Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

13. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Postal: EquiGlow Shop, 58 The Moor, Sheffield, GB S6R 5ST